Lloyds Bank, Tiverton

1 Review
updated on 01/09/2020 Yext

Opening Times

Operating Hours set on 03/09/2020
MondayMo
09:30 – 15:30
TuesdayTu
09:30 – 15:30
WednesdayWe
09:30 – 15:30
ThursdayTh
09:30 – 15:30
FridayFr
09:30 – 15:30
SaturdaySaClosed
SundaySuClosed
Open.
Closes in  1 h 37 min.
1 h 37 min

Description

Lloyds Bank is proud to serve the people, businesses and communities of Britain. Lloyds Bank is one of the UK’s leading retail and commercial banks, with high-street branches, award-winning online, mobile and telephone banking services.


Categories
Lloyds Banking Group, Bank, ATM
Lloyds Bank is listed in the following categories:

Reviews

, 26 May 2020

With a Logo around the size of a large wall at the Lloyd's Bank in Tiverton which sais loud and clear to all of its customers.
" We are here when you need us "
As a new start up Business owner my past 2 visits to this Branch has been a million miles from what they say and how they deal with their customers.
It's so blantentely obvious ( and not always to be fair ) that during the Covd19 issues the staff seem to feel they are able to brush you off too easily , they don't seem to want to facilitate any credible service that during this unpresidented times requires them to step up a mark and literally be there to help the Business Customer in my case find in house resolution to any immediate problem or issues.
I learned by chance on my first occasion that I do not have a Banking Manager in the Branch to turn too , instead I was informed that the male personal there who assisted me the the initial procedure to open my 1st Business Account that he in fact is known as a Business Adviser.
I was unable to request a phone call to the Branches Business Manager and was told he was the Business Adviser.
And after being given a difficult time from the branches front desk staff a Store Manager agreed she would allow me a phone call from the so called Business Adviser.
Today was an exhaustive 50 minutes plus I side this Branch.
Everything was fine until I required specific help to understand online banking issues.
Instead of the 2 female employees wanting to find a way to support my needs they decided they should give me a UK National Phone Line help No.
I didn't want that I wanted my Branch Business Adviser to be emailed and a request for a phone call be returned to me.
Instead I was told " there is nothing more we can do for you " you need to leave the bank now as it's closed.
I was told in an abrupt and dismissive manner, yes if course I was somewhat flustered by the lack of personal care and service of how after 50 minute's of being in that bank it was suddenly at 2pm they were allowed to tune out of my request for banking support.
The maybe Duty Manager appeared and happened to be the same Man who was there with me from day one.
He was no telling me he was never my Banking Adviser and never said to me during the recorded meet with him to open the account that he would of ever said " if ever you need some extra assistance or have a question ,you can always pop in and see me again."
Instead he said U am not your Business Banking Adviser , I've never been that either and now raising his voice claimed he would never of suggested I could come back to the branch either for extra support.
He the said in a huffed tone " Mr xxxxx it's time for you to leave this branch ".
I stood up with my 84 yr old mother patiently sitting quietly with me and left this horrible place with that contridicing huge picture of a beautiful horse and nice meaningless words of self praise coming from a bad branch of unhelpful , unwilling and with a total disregard for the online banking issues which I was expecting Thier support from.

Totally Dissapointing and Hugely let down by Lloyd's in Tiverton today.

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Nearby Lloyds Bank branches

  1. 46 Fore Street
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  3. 5 Fore Street
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  4. 30 High Street
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